Refund policy

Return and Refund Policy

Thank you for purchasing from us. We appreciate your support.

30-Day Satisfaction Guarantee

If you're not satisfied with your hardcover, you may request a refund within 30 days of receiving your order. Email us at captain@bethecaptain.com and we'll take care of it. Refunds are issued for the price of the product once the returned book is received in resalable condition.

Return Shipping & Costs

Except where the law provides otherwise (see EU Customers below), the customer is responsible for all costs of returning an item, including return shipping, any import or export duties, customs fees, taxes, and any other charges incurred in returning the book to us. We recommend using a tracked shipping method, as we cannot issue a refund for items we don't receive. Original shipping charges are non-refundable.

Damaged or Defective Books

If your physical book arrives damaged or defective, contact us within 30 days of receiving your order at captain@bethecaptain.com with photos of the damage or defect. We will gladly send a replacement free of charge — no return shipping required.

Digital Products

eBooks, audiobooks, and downloadable materials are delivered instantly. Because access is immediate, these products are non-refundable once downloaded or accessed. By purchasing a digital product, you acknowledge that delivery begins immediately upon purchase and that you waive any right of withdrawal once access has been granted, to the extent permitted by applicable law.

EU Customers — Right of Withdrawal

If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase of physical goods within 14 days of receiving your order, without giving a reason. This section governs your purchase where it differs from the sections above.

To exercise this right, use our withdrawal function link on the website or email captain@bethecaptain.com with your name and order number. We will confirm receipt of your withdrawal request by email.

After you withdraw, you are responsible for the cost of returning the goods to us. We will reimburse the payments we received from you, including the standard cost of original delivery, in accordance with applicable EU consumer law. The right of withdrawal may not apply to digital products where delivery has begun with your prior express consent and acknowledgment that you thereby lose the right of withdrawal.